Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been used, damaged, or altered in any way are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for the item until it reaches us.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving your order. We may request photos of the damage or defect to assist in resolving the issue. If the item is confirmed to be damaged or defective, we will provide a full refund or replacement at no additional cost.
Final Notes
This Return and Refund Policy is subject to change at any time. We encourage you to review this policy periodically to stay informed of any updates. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns regarding returns or refunds, please reach out to us via email at [email protected] for assistance.